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General Information
Department for this solicitation: Procurement
Date Prepared: 07/15/21 Types: RFP
Advertisement Type:
Solicitation/Project#: RFP 18-20 Solicitation/Project Title: Enterprise Case Management
Description: The selected Offeror shall perform in the role of System Integrator, designing solutions for configuring, and maintaining the ECM Platform to meet the enterprise business needs for in-scope programs.

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All Offerors are required to create a user profile within our JAGGAER portal. 

Please click here to go to the portal.

PROPOSALS WILL ONLY BE ACCEPTED ELECTRONICALLY THROUGH JAGGAER.

Technical support is available via Jaggaer at JAGGAER Support JAGGAER Support or (800) 233-1121
Department Information
Department/Agency: Department of Human Services "prior DPW" Delivery Location: Commonwealth Of Pennsylvania  Department Of Human Services  Bureau Of Procurement And  Contract Management  Room 832 Health  Welfare Building  625 Forster Street  Harrisburg Pa 17120
County: Statewide Duration: 5 years with 2 - 1 year renewals
Contact Information
First Name: Holly Last Name: Zeiders
Phone Number:
(XXX-XXX-XXXX)
717-857-3183 Email: RA-PWRFPQUESTIONS@PA.GOV
Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.

Solicitation Start Date: 07/15/21
Solicitation Due Date: 11/18/21 Solicitation Due Time: 12:00 PM
Solicitation Opening Date: 11/18/21 Solicitation Opening Time: 12:01 PM
Opening Location: This Is Not A Public Opening
No. of Addendums: 7
Amended Date: 10/18/21

      This procurement has SDB or VBE goals set.
Related Solicitation Files




Flyers/Addendums
RFP 18-20 Addendum 1.pdf
RFP 18-20 ECM PreProposal Conference Webinar Presentation.pdf
RFP 18-20 ECM Pre-Proposal Webinar - Attendee List.pdf
RFP 18-20 Addendum 2.pdf
RFP 18-20 Revised Calendar of Events.pdf
RFP 18-20 Addendum 3.pdf
RFP 18-20 Addendum 4.pdf
RFP 18-20 ECM Question & Answers.pdf
Attachment 1 - ECM Draft RACI Matrix.pdf
Attachment 2 - ECM Interface Information.xlsx
Attachment 3 - Updated Graphics.pdf
Attachment 4 - Additional ECM User Stories.xlsx
Appendix F - ECM-Hearing and Appeals-USD Revised.pdf
Appendix H - ECM-OLTL Enrollment Svcs-USD Updated.pdf
Appendix Q - Cost Submittal Worksheet Final Revised.xlsx
RFP 18-20 Revised Calendar of Events.pdf
RFP 18-20 Addendum 5.pdf
RFP 18-20 Addendum 6.pdf
RFP 18-20 Addendum 7.pdf
RFP 18-20 ECM Second Round Questions & Answers.pdf
Attachment 1 - ODP New Licensed Provider Enrollment Process Flow Chart.pdf
Attachment 2 - ODP New Un-Licensed Provider Enrollment Process Flow Chart.pdf
Appendix Q - Cost Submittal Worksheet Revision 2.xlsx


Go to Solicitation Tabulations No Tabulations exist for RFP 18-20.
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