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General Information
Department for this solicitation: Procurement
Date Prepared: 11/24/25 Types: RFP
Advertisement Type:
Solicitation/Project#: 6100064072 Solicitation/Project Title: Development and Implementation of a WfMS for IERs
Description: The Pennsylvania Insurance Department (PID) seeks a qualified Contractor to design, develop, test, and implement a Salesforce-based, vendor-hosted Workflow Management System (WfMS) for the Health Coverage Access, Administration, and Appeals (HCA3) Bureau. The system will automate and streamline the management of Independent External Reviews (IERs) for consumers and members of commercial insurance, Managed Care Organizations (MCOs), and Independent Review Organizations (IROs).
The new Salesforce solution will replace the current manual SharePoint and Excel-based process, improving efficiency, security, scalability, and accuracy in handling IER cases. The Contractor will be responsible for system implementation, hosting, and ongoing maintenance and support. PID prefers an agile development approach, though hybrid or vendor-defined methodologies are acceptable.

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Department Information
Department/Agency: Department of General Services Delivery Location:
County: Statewide Duration: 5 years with 5 1-year Additional Renewals
Contact Information
First Name: Bhavya Last Name: Gowda
Phone Number:
(XXX-XXX-XXXX) 		717-705-5389 Email: bgowda@pa.gov
Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.

Solicitation Start Date: 11/24/25
Solicitation Due Date: 01/12/26 Solicitation Due Time: 2:00 PM
Solicitation Opening Date: 01/12/26 Solicitation Opening Time: 2:00 PM
Opening Location: Electronic Bid Opening
No. of Addendums: 0
Amended Date: 11/24/25
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