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General Information
Department for this solicitation: Procurement
Date Prepared: 08/19/19 Types: RFP
Advertisement Type:
Solicitation/Project#: 6100048766 Solicitation/Project Title: Technology Platform and Consumer Assistance Center
Description: The Pennsylvania Health Insurance Exchange Authority (“Authority”), with the assistance of the Pennsylvania Insurance Department (“Department” or “PID”), is issuing this Request for Proposals (“RFP”) to provide those interested in submitting proposals (“Offerors”) sufficient information to enable them to prepare and submit proposals to provide and operate a technology platform and consumer assistance center for the Pennsylvania Health Insurance Exchange.  This RFP contains instructions governing the requested proposals, including the requirements for the information and material to be included; a description of the service to be provided; requirements which Offerors must meet to be eligible for consideration; general evaluation criteria; and other requirements specific to this RFP.
Department Information
Department/Agency: Insurance Department Delivery Location:
County: Statewide Duration: Sept 2029
Contact Information
First Name: Mark Last Name: Lapkowicz
Phone Number:
717-783-4316 Email:
Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.

Solicitation Start Date: 08/20/19
Solicitation Due Date: 09/20/19 Solicitation Due Time: 12:00 PM
Solicitation Opening Date: 09/20/19 Solicitation Opening Time: 1:00 PM
Opening Location:
No. of Addendums: 1
Amended Date: 09/19/19
Related Solicitation Files

Original Files
PID SB Exchange IT Vendor RFP FINAL.docx

IT_Terms_and_Conditions 8.28.19.docx
1. Health Insurance Exchange RFP Addendum 1 9.10.2019.docx
2. Amendment for Technology Platform Insurance RFP 9.10.2019.docx
3. Appendix G - SDB Participation Summary Sheet for Technology Platform Insurance RFP 9.10.2019.docx
4. Complete SDB Participation Packet - Technology Platform Insurance RFP 9.10.2019.docx
5. Attachment G - Model Form SDB Subcontract Agreement Technology Platform Insurance 9.10.2019.docx
6100048766 9.13.19 Responses.pdf
Health Insurance Exchange RFP Addendum 2 9.16.2019.docx
Copy of QA Draft 9-16-19 - final.xlsx
Copy of QA Draft 9-18-19 - final.xlsx

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