Upcoming Procurement Data
General Information
Solicitation Title:
Pennie Contact Center Consultant Support
Agency:
PA Health Insurance Exchange Authority (Pennie)
Existing Contract Number:
Contract Expiration Date:
Proposed Method of Procurement:
Description:
The Affordable Care Act (ACA) has fundamentally transformed the health insurance landscape, demanding increases in accessibility, operational resilience, and customer experience through state-based exchanges (SBEs). Pennie, the SBE for Pennsylvania, is undertaking a major operational shift: moving from a vendor-operated contact center model to one internally operated. This transition requires sophisticated planning, execution, workforce transformation, and continuous alignment with evolving Federal and state requirements. To maximize the success of this critical endeavor, Pennie seeks a consulting partner with deep expertise in contact center transitions, government operations, and health insurance customer support, preferably with ACA exchange experience.
Review Information
Issuing Office:
PA Health Insurance Exchange Authority (Pennie)
Contact Person:
Debbie Martin
Contact Email:
deborahmar@pa.gov