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General Information
Department for this solicitation: Procurement
Date Prepared: 11/15/19 Types: RFI
Advertisement Type:
Solicitation/Project#: Resource and Referral Tool Solicitation/Project Title: Resource and Referral Tool
Description: The Pennsylvania Department of Human Services (“DHS” or “Department”) Office of Administration, Bureau of Procurement and Contract Management, issues this Request for Information (“RFI”) to gather input and information on the draft Technical Submittal for a potential Request for Proposals (“RFP”) for a Statewide Resource and Referral Tool (“R&RT”).

DHS seeks to procure and implement a person-centered, statewide R&RT to assist individuals with obtaining meaningful information and access to the services they need to achieve overall wellbeing, positive health outcomes, and financial self-sufficiency. As the Department gathered information through an RFI released in December 2018, DHS learned that a number of communities, healthcare organizations and systems, counties, research institutions and non-profit organizations have adopted a system, or are in the process of selecting a R&RT. The Department recognizes that as communities and entities continue to work on separate tools or systems, the care and services coordination for families in Pennsylvania will continue to be fragmented.

The Department envisions a statewide solution that builds an unprecedented multi-sector collaborative model for healthcare and social services delivery that will ultimately improve the health outcomes of the most vulnerable Pennsylvanians, while creating efficiencies for healthcare providers and social services organizations assisting individuals and families.

Please see attached documents for additional information.
Department Information
Department/Agency: Human Services Delivery Location:
County: Statewide Duration: until Dec. 18
Contact Information
First Name: Michelle Last Name: Herring
Phone Number:
(XXX-XXX-XXXX)
717-787-9200 Email: RA-PWRFICOMMENTS@PA.GOV
Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.

Solicitation Start Date: 11/15/19
Solicitation Due Date: 12/18/19 Solicitation Due Time: 7:00 PM
Solicitation Opening Date: 12/18/19 Solicitation Opening Time: 7:01 PM
Opening Location:
No. of Addendums: 1
Amended Date: 12/10/19
Related Solicitation Files


Original Files
RRT RFP RFI - FINAL.pdf
RRT Technical Submittal.pdf
06 Interoperability Data Flow Diagrams.pdf
Appendix F - Business functions.pdf
Appendix G - Use Cases.pdf
Appendix K - Tech Subcommittee System Names and Types.pdf
Appendix L - DHS Customer Tranformation Language.pdf
Cloud Use Case questions.pdf


Flyers/Addendums
Addendum 1 R&RT RFI.pdf


Go to Solicitation Tabulations No Tabulations exist for Resource and Referral Tool.
Go to Awards No Awards exist for Resource and Referral Tool.
Go to Contracts No Contracts exist for Resource and Referral Tool.