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General Information
Department for this solicitation: Procurement
Date Prepared: 08/28/23 Types: RFP
Advertisement Type:
Solicitation/Project#: 6100057708 Solicitation/Project Title: 12 CWDS Maintenance & Enhancements
Description: There will be a Bureau of Diversity, Inclusion and Small Business Opportunities (BDISBO) Information Session for this event on Wednesday, 08/30/2023 at 1pm ET to explain the Goal Setting requirement for this procurement. Please send an email to RSVP to Nicole Moyer, nicomoyer@pa.gov by COB Tuesday, 08/29/2023.

The Commonwealth of Pennsylvania (Commonwealth), Department of Labor and Industry, and the Workforce Partnering Agencies (WPAs) are seeking an experienced vendor to provide support for the Commonwealth Workforce Development System (CWDS). The services include in this Project are business planning, business architecture services, application development, document management, and knowledge transfer and training.

The Commonwealth is seeking services to ensure the system is meeting its customers' needs, providing them with opportunities, and is remaining competitive with other popular web sites and avenues for workforce assistance. CWDS contains over 1200 screens (by screen flow process) that encompass various system roles (e.g., staff, employer, participant, service provider) to complete transactions across the application, for each participating partner agency. Currently CWDS has more than 6 million users, receives over 94 million page views per year and 240,000 registrations and has 160,000 jobs posted.  CWDS is highly complex and integrates with other third-party tools and state systems. 

All Offerors are required to create a user profile within the Commonwealth's JAGGAER portal.

Link to the JAGGAER portal -- https://bids.sciquest.com/apps/Router/PublicEvent?CustomerOrg=CommonwealthPA.

Only those proposals submitted electronically through the JAGGAER portal will be accepted.

For system navigation questions, contact the DGS Help Desk - 1-877-435-7363, ext. 2.  For those problems logging in and/or password-related issues contact JAGGAER technical assistance -- 1-800-233-1121 or RA-GSJAGGAERHELP@pa.gov.

Questions must be submitted using the Q&A Board within this JAGGAER event.  Questions must be submitted as individual questions.  Only one question is to be submitted at a time and no attachments are to be uploaded.  Questions must be submitted by the posted deadline. All questions and responses are considered an addendum to and part of this RFP.  The Issuing Office shall not be bound by any verbal information, nor shall it be bound by any written information that is not either contained within the RFP or formally issued by the Issuing Office.  The Issuing Office does not consider questions to be a protest of the specifications or the solicitation.
Department Information
Department/Agency: Department of Labor and Industry Delivery Location:
County: Statewide Duration: 5 years w/ (2) 1 year renewals
Contact Information
First Name: Nicole Last Name: Moyer
Phone Number:
(XXX-XXX-XXXX)
717-346-7667 Email: nicomoyer@pa.gov
Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.

Solicitation Start Date: 08/28/23
Solicitation Due Date: 10/11/23 Solicitation Due Time: 2:00 PM
Solicitation Opening Date: 10/11/23 Solicitation Opening Time: 2:01 PM
Opening Location:
No. of Addendums: 0
Amended Date: 10/04/23

      This procurement has SDB or VBE goals set.
Related Solicitation Files


Original Files
Commonwealth Workforce Development System Technical Submittal.docx
Appendix A, Workforce Partnering Agencies.docx
Appendix B, High-level SDLC and Other Processes.docx
Appendix C, Historical System Metrics.docx
Appendix D, CWDS Environment Diagrams.pdf
Appendix E, Shared and Nonshared Product Lists.docx
Appendix F, CWDS Project References.docx
Appendix G, CWDS Personnel Experience and Qualifications.docx
Appendix H, Current Roles and Responsibilities.docx
Appendix I, Digital Transformation.docx
Appendix J, CWDS Service Level Agreement.docx
Appendix K, CWDS IT Terms and Conditions.docx
Appendix L, CWDS Commonwealth Accessibility Standards .docx
Appendix L.1, CWDS PDAA Assessment.docx
Appendix N, Data Management Plan.docx
Appendix O, Release Report Sample.docx
Appendix P, CWDS DR Plan.docx
Appendix Q, Monthly Report Sample.docx


Flyers/Addendums
Solicitation Addendum 1_6100057708.docx
Solicitation Addendum 2_6100057708.docx
CWDS Questions_09_27_23.xlsx
Solicitation Addendum 3_6100057708.docx
Appendix M CWDS Cost Matrix 10.04.2023.xlsx


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