Solicitations
ADVERTISEMENT INFORMATION
General Information
Department for this solicitation:
Procurement
Date Prepared:
11/20/15
Types:
RFP
Advertisement Type:
Service
Materials
Service & Materials
PW Construction
Agency Construction
Real Estate
Solicitation/Project#:
6100035614
Solicitation/Project Title:
Enterprise Contact Center Services
Description:
Procure and industry leading multi-tenant, multi-channel, interactive contact center platform and comprehensive solution that can scale and adapt to the diverse needs of state government staff and the public it serves.
Department Information
Department/Agency:
Office of Administration (under Governor's Office)
Delivery Location:
Harrisburg Pa
County:
Statewide
Duration:
Three (3) year term, with four (4) optional one (1) year renewals
Contact Information
First Name:
Barbara
Last Name:
Booher
Phone Number:
(XXX-XXX-XXXX)
717-346-4294
Email:
RA-OITPurchases@pa.gov
Solicitation Information
Bids must be received by the purchasing agency on the Solicitation Due Date no later than the Solicitation Due Time as set forth in the solicitation. Any conflict between the dates and/or times contained in the solicitation itself or its attachments and this advertisement shall be resolved in favor of the solicitation.
Solicitation Start Date:
11/20/15
Solicitation Due Date:
01/08/16
Solicitation Due Time:
1:00 PM
Solicitation Opening Date:
01/11/16
Solicitation Opening Time:
10:00 AM
Opening Location:
Barbara Booher It Procurement C O Commonwealth Mail Processing Center 2 Technology Park Rear It Procurement 506 Finance Harrisburg Pa 17110
No. of Addendums:
7
Amended Date:
01/07/16
Related Solicitation Files
Original Files
Enterprise Contact Center Services RFP 6100035614.doc
Appendix A, IT Contract Terms and Conditions.doc
Appendix B, Questions Submital Template.xls
Appendix C, Proposal Cover Sheet.docx
Appendix D, Trade Secret-Confidential Propietary Information Notice.pdf
Appendix E, ECCS Contact Center Statistics.xlsx
Appendix F, Project References.doc
Appendix G, Personnel Experience by Key Position.doc
Appendix H, Small Diverse Business Letter of Intent.docx
Appendix I, Cost Matrix.xlsx
Appendix J, Domestic Workforce Utiliation Certification Form.doc
Appendix K, ECCS Recording Information by Contact Center.xlsx
Appendix L, ECCS Requirements Matrix.xlsx
Appendix M, Hosted Applications Service Requirements.docx
Appendix N, Change Management Process.docx
Appendix O, OA-OIT Incident Management Process.doc
Appendix P, OA-OIT Financial Management Process.doc
Appendix Q, OA-OIT Problem Management Process.doc
Appendix R, Contract Change Control Procedures.doc
Appendix S, OA-OIT Service Level Management Process.doc
Appendix T, Service Level Agreement.docx
Appendix U, Reporting Examples.docx
BOP-124.pdf
Flyers/Addendums
Addendum 1 Pre-Proposal Conference RFP Enterprise Contact Center Services.docx
Addendum 1 Sign In Sheet Business Cards 6100035614.pdf
Addendum 1 RFP Pre-Proposal Presentation 6100035614.pdf
Addendum 1 Draft Questions Handout 6100035614.pdf
Addendum 2 Enterprise Contact Center Services RFP 6100035614.docx
Addendum 3 Enterprise Contact Center Services RFP 6100035614.docx
Addendum 4 Enterprise Contact Center Services RFP 6100035614.docx
Addendum 4 Appendix A, IT Contract Terms and Conditions.doc
Addendum 4 ECCS RFP Questions and Answers Final.xls
Addendum 5 Enterprise Contact Center Services RFP 6100035614.docx
Addendum 5 ECCS RFP Additional Questions and Answers Final.xls
Appendix 5 Appendix E, ECCS Contact Center Statistics.xlsx
Appendix 5 Appendix T Service Level Agreement.docx
Addendum 6 ECCS RFP 6100035614.docx
Addendum 6 Enterprise Contact Center Services RFP 6100035614.doc
Addendum 7 ECCS RFP 6100035614.docx
Addendum 7 ECCS RFP Additional Question and Answer Final.xls
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