Upcoming Procurement Data
General Information
Solicitation Title:
Driver License Center (DLC) Transaction Time Study & Analysis
Agency:
Department of Transportation
Existing Contract Number:
355I01
Proposed Solicitation Date:
8/4/2016
Contract Expiration Date:
7/17/2016
Proposed Method of Procurement:
RFP
Description:
This project will identify all transactions performed at all Pennsylvania Driver License Centers (DLC) in an effort to determine the appropriate staffing, the number of “no shows” which leave the DLC’s before served, and the type of transactions missed within the operation. In addition, a customer survey will be conducted to gage wait times and service levels. Upon identification, an analysis will be performed to determine the appropriate staffing levels to meet customer demand, to identify the best practices for processing efficient transactions, and to identify the causes of missed transactions and extended wait times.
Review Information
Issuing Office:
Department of Transportation
Contact Person:
David J. Weaver
Contact Email:
djweaver@pa.gov